Returns & Refunds

We want you to be happy with your TapGoNZ product. Here's how returns and refunds work.

Faulty or incorrect products

If your product arrives faulty, damaged, or not as described, please contact us within 7 days of receiving it. We'll put things right — by repairing, replacing or refunding the product, depending on what's appropriate. Please email tapgonz11@gmail.com with your order number and a description of the issue.

Customised products

Many TapGoNZ products are customised and programmed specifically for your business — for example, programmed with your Google review link or Wi-Fi details. Because these products are made to your specifications, a change-of-mind refund may not be available for customised items.

This doesn't affect your rights if the product is faulty or not as described. If there's a problem with a customised product, contact us and we'll work to resolve it.

How to start a return

Email tapgonz11@gmail.com with your order number and the reason for the return. We'll confirm whether a return is appropriate and, if so, let you know the next steps. Please don't send items back before contacting us.

Refunds

Approved refunds are returned to the original payment method. Shipping costs are generally non-refundable except where the return is due to a fault or error on our part.

Nothing in this policy limits any rights you may have under New Zealand consumer law, including the Consumer Guarantees Act 1993. If you have a concern, please contact us first and we'll do our best to help.

Need help with a return?

Contact TapGoNZ